- Call for bookings 01926 864015
- Opening hours Mon- Fri 8.30 AM -5.30 PM
68 Priory Road, Kenilworth, CV8 1LQ
Tel: 01926 864015 | admin@priorydentalclinic.co.uk
www.priorydentalclinic.co.uk
These Terms and Conditions govern your use of the services provided by Priory Dental Clinic ('the Clinic', 'we', 'us', or 'our'), located at 68 Priory Road, Kenilworth, CV8 1LQ, and your use of our website at www.priorydentalclinic.co.uk. By booking an appointment, accessing our website, or receiving treatment at Priory Dental Clinic, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, please refrain from using our services or website. Priory Dental Clinic is a private dental practice regulated by the General Dental Council (GDC). All treating clinicians are registered with the GDC.
Priory Dental Clinic provides a range of private dental services, including but not limited to:
All services are subject to a clinical assessment. We reserve the right to decline or modify treatment based on clinical judgement, patient health history, or other factors relevant to patient safety.
Appointments can be booked by telephone, via our website, or in person at the Clinic. Appointment requests are subject to availability and are only confirmed once you receive confirmation from the Clinic.
Please arrive on time for your appointment. Late arrivals may result in a reduced appointment or rescheduling to avoid disruption to other patients. We ask that you contact us as soon as possible if you are running late.
We require a minimum of 48 hours' notice for cancellation or rescheduling of routine appointments. For longer or specialist appointments (e.g. dental implants, oral surgery), 72 hours' notice may be required. Failure to provide adequate notice, or failing to attend without notice ('DNA'), may result in a cancellation fee being charged. Repeated cancellations or non-attendances may result in removal from our patient list.
We endeavour to accommodate dental emergencies as promptly as possible. Emergency assessment appointments are subject to a fixed fee. Please contact us during opening hours for emergency assistance.
Priory Dental Clinic is a fully private practice. We do not offer NHS dental treatment. All fees are charged in accordance with our current private fee schedule, which is available on request.
Before commencing any course of treatment, we will provide you with a written treatment plan and cost estimate. This estimate is based on the clinical assessment at the time and may be subject to change if unforeseen clinical circumstances arise.
Payment is required at the time of each appointment unless a separate financial arrangement has been agreed in writing with the Clinic. We accept cash, debit and credit cards. We do not accept cheques.
Subject to eligibility, interest-bearing and interest-free finance options may be available for certain treatments. These are offered through third-party finance providers and are subject to their own terms and conditions. The Clinic is not responsible for any decisions made by finance providers.
Outstanding balances must be settled promptly. The Clinic reserves the right to charge interest on overdue accounts and to refer unpaid debts to a third-party collections agency. In such cases, any associated costs may be added to the outstanding balance.
Before any treatment commences, we will obtain your informed consent. This involves explaining the proposed treatment, its risks and benefits, and any available alternatives. You have the right to withdraw consent at any time.
All treatment decisions are made in accordance with professional clinical judgement. We do not guarantee specific outcomes, as results can vary between patients depending on individual health, oral condition, and other factors.
Where appropriate, we may refer you to a specialist or another healthcare provider. The Clinic is not responsible for the services provided by third-party specialists or referral practices.
You are required to provide accurate and complete medical and dental history information, including current medications, allergies, and relevant health conditions. Failure to disclose relevant information may affect the safety or suitability of your treatment and may limit our liability in respect of any resulting complications.
Priory Dental Clinic processes personal and special category data (including health data) in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We collect and process your personal data to provide dental care, manage appointments, process payments, and comply with our legal and regulatory obligations. Your data will not be shared with third parties except as necessary to provide your care, comply with legal requirements, or with your explicit consent.
You have the right to access, correct, or request deletion of your personal data. To exercise your data rights or to request a copy of our full Privacy Notice, please contact our practice manager at admin@priorydentalclinic.co.uk.
We retain patient records for a minimum of 11 years from the last date of treatment (or until a patient's 25th birthday if they were a minor), in accordance with NHS and GDC guidance applicable to private records.
Our website at www.priorydentalclinic.co.uk is provided for informational purposes only. Whilst we take reasonable care to ensure the accuracy of content, information on the website does not constitute professional dental or medical advice and should not be relied upon as such.
All content on the website, including text, images, logos, and design, is the intellectual property of Priory Dental Clinic or its licensors and is protected by copyright and other intellectual property laws. Unauthorised reproduction or use of any website content is prohibited.
Our website uses cookies to improve user experience and gather analytics. By continuing to use our website, you consent to the use of cookies in accordance with our Cookie Policy. You may adjust your browser settings to refuse cookies, although this may affect website functionality.
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of these external sites. Inclusion of a link does not constitute an endorsement.
We are committed to providing high-quality dental care and take all concerns seriously. If you are unhappy with any aspect of your treatment or experience, please raise the matter with us as soon as possible. .
You may submit a complaint in writing to our practice manager at 68 Priory Road, Kenilworth, CV8 1LQ, or by email to admin@priorydentalclinic.co.uk. We aim to acknowledge complaints within 3 working days and provide a full response within 20 working days.
If you are not satisfied with our response, you may escalate your complaint to:
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
Subject to the above, the Clinic's total liability to you for any loss or damage arising from or in connection with the provision of services or use of the website shall not exceed the total fees paid by you for the relevant treatment.
We are not liable for any indirect, consequential, or economic losses arising from the use of our website or reliance on information contained therein.
We reserve the right to update or amend these Terms and Conditions at any time. Changes will be effective upon posting to our website. We recommend reviewing this page periodically. Your continued use of our services or website following any changes constitutes acceptance of the revised terms.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms and Conditions, please contact us:
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